AGENCY

Steps Ahead Care & Support are an established provider of agency staff to Registered organisations, we specialise in providing highly skilled staff to organisations who support people with a learning disability, mental health, autistic spectrum, physical disabilities and acquired brain injuries.

24 Hour Service

Steps Ahead Care & Support prides itself on providing an exceptional professional service at a moments notice. We provide a 24 hour on call service which operates 365 days a year, this is managed by one of our experienced team who will be familiar with your organisations individual requirements and the support staff who best compliment your existing team. Steps Ahead Care & Support will ensure that we provide a staff member that fits the requirements of your organisation whilst at the same time doing our utmost to offer continuity. As a customer you will have regular visits from one of our Care Managers so we can learn about your company and how we can best meet your service requirements.

Staff Wellbeing

Prior to a new Steps Ahead Care & Support staff member commencing an advanced pre-arranged shift within your company, we will forward you a personal profile which includes a recent photograph, their advanced DBS number all their training and a brief insight into their professional experience. All staff members have regular supervision and can access our 24 hour on call/ de-brief service when required, this is so we can ensure our staffs wellbeing, and also gives the Care Manager the opportunity to discuss with them feedback received from Quality Assurance.

Customer Service

We believe that having highly trained experienced staff is vitally important, however the service you receive from the office and on call team is of equal importance. That is why we will call you within 10 minutes of receiving your shift requirements to inform you of who will be attending or keeping you abreast of any outstanding shifts, we will then back this information up with an email and/or text. Whether you require long term cover or your requirements are more ad hoc, Steps Ahead Care & Support are able to offer an exceptional service with the highest calibre of staff for more information on the service we can offer you please contact us on 01752 547257 where we will be happy to assist.

Highly Trained Staff

Steps Ahead Care & Support staff provided to support within your organisation are confident and competent in their role, our staff will compliment your existing staff team and be an asset during their time placed with you. All of our staff have all of their mandatory training and at least NVQ/QCF level 2 in Health and Social Care, furthermore the staff from Steps Ahead Care & Support also have MAYBO BILD Accredited Conflict Management, and if required physical intervention, Epilepsy Buccal Midazolam Awareness, Autism & Aspergers awareness to name a few.

Further Training

Steps Ahead Care & Support are also pleased to offer training to other organisations, we have our own trainer within Steps Ahead Care & Support who can offer BILD Accredited Conflict Management and Physical Intervention this can take place either as a 1,2 or 3 day course depending on the level of your organisations individual requirements. For a full list of courses and the current charging schedule, please do not hesitate to contact us for all of your training and staffing needs on 01752 547257.

Whether you require long term cover or your requirements are more ad hoc, Steps Ahead Care & Support are able to offer an exceptional service with the highest calibre of staff for more information on the service we can offer you.

Please contact us on: 01752 547257