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What Our Staff Say

Stories and experiences from the people at the heart of our service

Mindful Employer

We are a proud signatory of the Mindful Employer Charter, reflecting our commitment to supporting the mental health and wellbeing of our team.

All colleagues have access to Mindful Employer Plus, providing confidential support services 24 hours a day. These resources are available to everyone, at any time, offering a safe and confidential space to seek support whenever it’s needed.

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Our Staff Are Our Greatest Asset

The best understanding of our service comes from those delivering it day in, day out. Our team members are supported, valued, and given opportunities to develop, resulting in strong continuity and long-term commitment.

Below are some of their honest reflections.

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Where Your Career Can Grow

  • A woman with long wavy hair wearing a beige ribbed sweater and a black lanyard with white text, standing against a green leafy background.

    Erin - Care Manager

    My career at Steps Ahead began when I applied for a Support Worker role, motivated by my passion for helping others and making a positive difference. During the recruitment process, my skills and experience were recognised and I was approached about joining the office team and offered the role of Lead Care Coordinator.

    In this role, I oversaw care scheduling, coordinated services for clients, and ensured care delivery ran smoothly and efficiently. Due to my performance and commitment to high standards of care, I was promoted to Assistant Care Manager and later to Care Manager.

    I now oversee the day-to-day management of the service, leading the team, maintaining quality and compliance, and ensuring safe, effective, and person-centred care.

  • A man wearing glasses, a black cap, and a grey sweatshirt standing in front of a bright green moss wall.

    Ross - PBS Lead

    I joined Steps Ahead Care & Support in 2021 with a background in healthcare and mental health services. Since then, I’ve been supported to progress through a range of roles, from Rehabilitation Support Worker to Team Leader, and now into a dual role combining community supervision with Positive Behaviour Support leadership.

    Along the way, I’ve completed Train the Trainer qualifications in Positive Behavioural Management (PBMpro) and First Aid, allowing me to contribute to staff development and support care teams through training, debriefing, and behaviour-focused guidance. This journey reflects both my commitment to learning and Steps Ahead’s genuine investment in developing people from within.

  • A man with a beard and a shaved head standing in front of a green mossy wall, wearing a white button-up shirt over a black t-shirt, with a silver necklace.

    Francis - Head of Service

    Throughout my career I have progressed through a number of roles within the care sector, including Support Worker, Care Coordinator, Senior Care Coordinator, Support Manager, Deputy Service Manager, Head of Service, and now Head of Care at Steps Ahead.

    Having worked across both frontline and leadership roles has given me a strong understanding of the sector and the many different skills that contribute to high-quality care.

    Career progression in care can sometimes appear challenging, but my experience shows that with the right skills, opportunities, and support it is both achievable and incredibly rewarding. Steps Ahead is committed to recognising potential and supporting staff development, and I am proud to be an example of the progression that is possible within the industry.

What Our Staff Say

  • Working for Steps Ahead has been an absolute pleasure, I have found everyone to be extremely friendly and polite and nothing is ever an issue. Steps Ahead have to this date always been very supportive and responsive when requiring any support, personal or work related. I have worked for other companies in the past for a number of years and have never been shown as much appreciation for the work in which I do.

    - K.M 

  • I have never stayed with any other care company more than one year but Steps Ahead are perfect. They’ve got good principles and morals towards staff and clients. All staff are approachable, and I feel comfortable taking any problem to any office staff including the manager which I feel is rare. I am 100% loyal to Steps and feel they are loyal to me and my needs professional and personal. I cannot praise this company enough. If you are thinking about working for Steps, then go for it. I have quite high standards and have never been let down by them.

    - Laura

  • From transitioning from a care home to community-based care, Steps Ahead have provided me with all the tools and relevant training that I needed. I really enjoy working in a variety of different roles and seeing people develop in their support, it's much more interesting and rewarding being able to spend more time with the clients out and about. The office staff are always understanding, helpful and lovely!

    - Shirley

  • I truly love what I do and feel incredibly grateful to be part of Steps. It’s an amazing company, and I feel blessed to work for a team that recognizes my passion and loyalty. I’ll never forget the support and kindness I received when I needed it most it truly means a lot to me. Thank you again for your understanding, your support, and for creating such a positive and caring workplace. I’m proud to be part of this team. You’re all amazing & Chrissy we have the best!!

    - Jade

  • I have worked for Steps Ahead for almost 4 years now and they're truly a wonderful company. I have had the pleasure of working in many different roles, with many incredible and inspiring clients. 10/10 would recommend.

    - Kurt

Work With Us

If you are considering Steps Ahead Care & Support as an addition or alternative to your current provider, our professional, friendly, and experienced team is here to help.

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